Return Policy
At Kinenza, we strive to ensure every purchase meets your expectations. However, we understand that there may be occasions where you need to return an item. Our Return Policy is designed to be fair, transparent, and compliant with the e-commerce regulations of Bangladesh.
​Eligibility for Returns
​To be eligible for a return, the following conditions must be met:
​Timeframe: The return request must be initiated within 7 days of the delivery date.
​Condition: The item must be unused, unwashed, and in the same condition as received.
​Packaging: All original tags, user manuals, warranty cards, and accessories must be intact, and the item must be in its original packaging.
​Proof of Purchase: You must provide the original invoice or order number.
​Valid Reasons for Returns
​We accept returns under the following circumstances:
​The product delivered is damaged or defective.
​The product is incorrect (wrong size, color, or item).
​The product does not match the description or image provided on our website.
​Parts of the product are missing from the package.
​Return Process
​Initiation: Contact our support team via email or our hotline to file a return request.
​Inspection: Our team will review the request. In some cases, we may ask for photos or videos of the product and its packaging.
​Pickup/Drop-off: Once approved, we will arrange for a pickup (available in selected areas) or provide instructions on how to send the product back to our hub via a verified courier.
​Quality Check: Upon receiving the item, we will perform a quality check. This usually takes 2–3 business days.
​Refunds and Replacements
​Replacements: If you prefer a replacement and the stock is available, we will ship the new item at no additional cost.
​Refunds: If a replacement is not possible or desired, we will process a refund.
​Method: Refunds will be issued via the original payment method (e.g., bKash, Card, or Bank Transfer).
​Timeline: Once the quality check is successful, the refund is typically processed within 7–10 business days.
​Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (damaged/wrong item).
​Non-Returnable Items
​Please note that certain items, such as intimate apparel, perishable goods, or items on "Final Clearance," cannot be returned due to hygiene and safety standards.
​Contact Us
​For any questions regarding your return, please reach out to us at:
​Email: info@kinenza.shop
​Phone: +880 1602233731
​Address: Bahirshimul, Haluaghat, Mymensingh, Bangladesh.