At Kinenza, we prioritize getting your orders to you as swiftly and securely as possible. Once you place an order, our team begins processing it immediately to ensure a seamless delivery experience. For customers within Dhaka city, you can typically expect your package within 2 to 3 business days. For deliveries outside Dhaka, the standard timeframe is 5 to 7 business days, depending on your specific location and the efficiency of local courier services.

​Our shipping rates are straightforward and designed to provide value. We charge a flat fee of 60 BDT for deliveries within Dhaka and 150 BDT for orders across the rest of Bangladesh. Please note that shipping costs may vary for exceptionally heavy or oversized items, but any such adjustments will be clearly communicated during the checkout process.

​We partner with reliable logistics providers to ensure your products are handled with care. Once your order is dispatched, we provide a tracking ID so you can monitor its journey in real-time. To ensure a successful delivery, we kindly ask you to provide an accurate shipping address and an active contact number.

​Upon receiving your parcel, we strongly recommend inspecting the item in the presence of the delivery personnel. If you notice any damage or find that the product does not match your order, please return it immediately with the delivery agent. Claims made after the delivery person has left the premises may be subject to further verification and could delay the resolution process. At Kinenza, your satisfaction is our commitment, and we strive to make every delivery a positive experience.